Refund policy

30-Day Return Policy

We accept eligible returns requested within 30 days after delivery.

To be eligible for a return, the item must be unused, uninstalled, and in the same condition in which it was received, including the original packaging and all included components. Proof of purchase is also required.

To request a return, contact us at ContactUs@solidsourcehvac.com. Returns must be authorized before being shipped back. Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to ordering the wrong product, no longer needing the item, purchasing an incompatible product, or any other reason not caused by an error by Solid Source HVAC, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error by Solid Source HVAC, please contact us promptly. We will evaluate the issue and, when appropriate, provide a prepaid return shipping label or another appropriate resolution.

Original shipping charges are non-refundable unless the return is due to an error by Solid Source HVAC or an eligible damaged or defective product.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us promptly if your item is damaged or defective, or if you received the wrong product, so we can evaluate the issue and make it right. Photos of the product and packaging may be requested to help us evaluate damaged or defective items.

Non-Returnable Items

Special-order, custom, made-to-order, or otherwise designated non-returnable products cannot be returned unless they arrive damaged, defective, or incorrect.

Products that have been installed, used, altered, damaged after delivery, or are missing original packaging, parts, or components may not be eligible for return.

Items specifically identified as final sale are not returnable.

Please contact us before ordering if you have questions about product compatibility or whether a particular product is eligible for return.

Exchanges

We do not process direct exchanges. If you need a different product, you may return the original item if it meets the return requirements above and place a separate order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Questions regarding returns can be sent to ContactUs@solidsourcehvac.com.